Multifactor Log In Instructions

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Bank of the Pacific takes your security seriously. We take precautionary steps to ensure your security when using our Online Banking system. Regulatory guidance requires multiple levels of authentication for bank customers using Online Banking (Login ID and Password alone are not sufficient). We apologize for the inconvenience but this Multifactor security requirement will help prevent an unauthorized person from accessing your accounts. With this enhanced security method you will be asked to activate or register the computer(s) that you use to login to online banking.

 

In order to confirm your identity and register your computer we need to send you a Secure Access Code. You can choose a phone number to receive the code by voice or by text. After entering the Secure Access Code you can activate your computer for later use or only allow one-time access to Online Banking if you are using a public computer. If you elect to activate your computer for later use, in the future you will login to Online Banking by entering your login ID and password.

 

Obtaining a temporary secure access code satisfies the security requirements of a user both “knowing” and “having” the data elements necessary for authorized access to Online Banking. We send the code immediately therefore, if you do not receive it with two minutes, please request another code. Please keep in mind that Secure Access Codes need to be entered in a timely fashion and are only valid for 20 minutes.

 

Secure Access Code Delivery

Via Telephone:

· Secure Access Codes are never left on voice mail.

· Secure Access Code length is determined by the financial institution.

· Secure Access Codes are only used in combination with the requesting customer’s Login ID and Password.

· Unused Secure Access Codes expire after a designated number of minutes (20 min).

· Used Secure Access Codes immediately expire and cannot be reused.

· If the user believes the Secure Access Code request is fraudulent, they are presented with the option to immediately disable their online account access.

 

Via Text Message:

· Text Message will indicate ‘TBOP Your secure access code is…

· Secure Access Code length is determined by the financial institution.

· Secure Access Codes are only used in combination with the requesting customer’s Login ID and Password.

· Unused Secure Access Codes expire after a designated number of minutes (default is 20 min).

· Used Secure Access Codes immediately expire and cannot be reused.

 

Multifactor Log In Instructions