Debit/ATM Card Safety Tips
We're dedicated to helping you be safe.
IMPORTANT NOTICE TO TRAVELERS: Traveling outside of the United States? Click here for important information.
We may be calling you to protect your account. We monitor your ATM and Debit card transaction for potentially fraudulent activity, which may include sudden changes in locale (such as when a U.S.-issued card is used unexpectedly overseas – click here if you are going to use your card outside of the United States), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If we suspect fraudulent ATM or Debit card use, we will call you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on your card.
Our bank staff WILL ASK YOU to verify recent transaction activity on your card. We WILL NOT ASK you for your card number, the CVV code on the back of your card, your account number or social security number.
Our goal is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential frauds is detected, please keep us informed of your correct phone number, mobile number, e-mail and mailing address at all times.
We’re here to help protect your account. You can help by being diligent in monitoring transaction activity on your account and by contacting us immediately at 888.855.8267 if you identify any fraudulent transactions.
When using your Debit/ATM card there are a few key items to keep in mind to protect yourself personally and your financial resources. Please review and consider the following:
1. Unless absolutely required for a legitimate business purpose, avoid giving out your:
- Address, Zip Code & Phone Number
- Date of birth & Social security number
- Card or account number
- Card expiration date
Your PIN is private, NEVER give it out.
2. When using your card cover it and your PIN, and watch for:
- Cell phone cameras, mirrors, or other tools used to view cards and PINs
- People watching your transactions
- Cashiers taking your card out of sight; take it to the register yourself
- Any unusual activity at ATMs; if you feel uncomfortable go to another ATM
3. Inspect any ATM for evidence of tampering before inserting your card, and when traveling use an ATM at a financial institution or a get cash advance on your debit card inside a financial institution.
4. Online, you should never respond to unsolicited emails that:
- Ask you to verify your card or account number
- Link to websites; such sites can look legitimate but may collect data or put spyware on your computer
5. Keep your computer’s virus protection up to date. Use spyware and malware detection. Update your computer frequently with recommended security patches.
If you have lost or had your Visa Check or Credit Card stolen please call one of the following numbers.
Visa CheckCard 1-888-616-5678 or 1-800-500-1044
Credit Card 1-866-604-0381