Bank of the Pacific is strongly committed to protecting the security and confidentiality of our customer account information. The Bank’s Online Banking service is designed with industry-approved security technologies to protect data for the Bank and for you, our customer.
Login IDs and Passwords are designed to protect your account from unauthorized access. At the time of enrollment, each individual user will be assigned their own Login ID and temporary Password. Passwords should never be shared with anyone. The Bank will never ask for your Password and bank employees do not need and should not ask for your Password. We highly recommend that you change your password frequently, at least every 90 days, and you choose a password that is complex, using multiple characters, and is not a dictionary word. You may change your password at any time by clicking ‘Forgot Password’ or within online banking under Preferences/Security.
The first time you login, the system will prompt you to change your temporary Password to a new confidential Password.
Secure Data Transfer
You can only access Online Banking with internet browsers configured for SSL 128-bit encryption. Once you login with your Login ID and Password a server session is established and the user and the server are in a secured environment. Because the server has been certified as a 128-bit secure server by VeriSign, data traveling between the user and the server is encrypted with Secure Sockets Layer (SSL) protocol. With SSL, data that travels between the bank and customer is encrypted and can only be decrypted with the public and private key pair. In short, the bank's server issues a public key to the end user's browser and creates a temporary private key. These two keys are the only combination possible for that session. When the session is complete, the keys expire.
Account Number Masking
For security reasons, complete account number(s) never appear on the computer screen. When the account number needs to be displayed it appears as XXXXX6789 instead of 123456789. We have the flexibility to determine how many digits are "unmasked" and the masking will always occur from the left.
Three Strikes Rule
The Online Banking system uses a “three strike and you’re out” lock-out mechanism to deter users from repeated login attempts. After three unsuccessful login attempts, the system will lockout your account requiring either a designated wait period or a phone call to the bank to have the password reset. As an additional precautionary measure, the Bank monitors failed login attempts.
If you ever forget your password, you may use the “Forgot Password” link to retrieve your password or you may contact your local branch or call 888-855-8267 to have a new, temporary Password assigned to you. At your next login, the system will prompt you to change your Password to a new confidential Password. Please note that your browser must be registered in order to use the Forgot Password link.
All customers are encouraged to log off their online banking session when finished. The system will automatically terminate your session after 20 minutes.
Online banking utilizes a secure access code to confirm your identify and register your browser for future use. This multi-factor security requirement will help prevent an unauthorized person from accessing your accounts. For additional information see our Multi-Factor Log In Instructions.
The Bank’s Online Banking sites are housed securely behind a firewall. Requests must filter through a firewall before they are permitted to reach the server. A firewall is a piece of software designed to block and direct traffic coming to the server. The configuration begins by disallowing ALL traffic and then opens holes only when necessary to process acceptable data requests, such as retrieving web pages or sending customer requests to the bank. Intrusion detection technologies are used to monitor network activity 24 hours a day to ensure that unauthorized access to your information is not permitted.
The security of your account information is of the utmost importance to us. The Bank continues to monitor and review the security procedures that it has in place to protect customer information. These measures are updated as practices change and new technology becomes available. For further information or to report suspect activity, please contact your local branch or you may contact our Risk Management Department at 360-533-8873 x 2251 or RiskManagement@BankofthePacific.com.