- Best practices and protection
- How do I keep my Mobile Banking device secure?
- I lost my mobile phone what should I do?
- What can I do to protect myself?
BEST PRACTICES AND PROTECTION:
With mobile banking, your banking and financial transactions are at your fingertips. Here are some precautions for safe and secure mobile banking.
1. Set up a PIN/password to access the handset menu on your mobile phone.
2. Delete junk messages and chain messages regularly.
3. Do not allow any URL in messages that you are not sure about.
4. If you have to share your mobile phone with anyone else or send it in for repair/maintenance.
- Clear the browsing history.
- Clear cache and temporary files stored in the memory as they may contain your account numbers and other sensitive information.
HOW DO I KEEP MY MOBILE BANKING DEVICE SECURE?
- Username and password to confirm your identity and secure the privacy of each Mobile Banking session you conduct.
- Personal security question to further guard against identity theft.
- Firewalls to protect our programs from any unauthorized or malicious intrusion.
- Encryption to protect the transmission of data including customer account information and the integrity of all transmissions.
I LOST MY MOBILE PHONE. WHAT SHOULD I DO?
If your phone is lost or stolen:
1. Notify your cell phone provider to ‘suspend/deactivate’ your cell phone until it is located.
2. Login to online banking, click on Security, and update your secure access delivery options. Remove your cell phone number from your secure access delivery until your phone has been located or your cell phone vendor has deactivated the phone.
3. Notify the Electronic Banking Department to disable your mobile banking until your phone is found by calling 1-888-855-8267 x 1851 Monday – Friday from 8 am to 5 pm.
WHAT CAN I DO TO PROTECT MYSELF?
- Download the app from reputable sources only- such as iTunes App Store, Android Market, Blackberry App World.
- Protect your password- do not reveal it to anyone.
- Memorize your password- don’t keep it stored or written anywhere.
- Make it unique- truly safe passwords don’t incorporate names, phone numbers, addresses, known dates.
- Never leave your mobile device unattended- while using Bank’s mobile app or any other mobile activity.
- Use your phone’s built in lock function- set a password-protect for start-up or time-out.