BEST PRACTICES ON HOW TO PROTECT YOUR ACCOUNT
- Monitor and reconcile your accounts frequently particularly if you shop online.
- Enable Transaction and Security Alerts through the online banking system.
- Effective cyber security practices include clearing the internet browser’s temporary history files before visiting the financial institution’s website, and educating yourself on how to avoid having malware installed on a computer.
- Never leave a computer unattended when using online banking and always lock your computer when you have logged off.
- Immediately report any suspicious activity in your accounts to Bank personnel; there is a limited recovery window and a rapid response may prevent additional losses.
- To guard against computer viruses and malware, do not click on email attachments or internet links unless you know and trust the source of the email.
SAFEGUARDING PERSONAL INFORMATION AND PASSWORD
- Never share login IDs (User IDs), passwords or PIN numbers.
- Do not use the login or password for your financial institution on any other website or software.
- Use strong complex passwords (upper, lower, numbers and special characters).
- Do not write down your login ID or passwords. If you do, store the information in a secure place.
- Never access your financial institution’s website for online banking from a public computer at a hotel/motel, library or public wireless access point.
- Don't provide personal or financial information over unsecure websites.
- Firewalls and anti-virus software can protect your computer.
- Be on guard against questionable web sites and email scams requesting you to disclose sensitive personal or financial information.
- Ensure your anti-virus software is kept up to date.
- Turn off your computer when you’re not using it, even if you have antivirus and firewall software.
- Be aware that banks and other legitimate businesses never email customers asking for passwords or updated information.
- Never click on a link in a suspicious email. Instead, confirm the Web address on your own, and then type it directly into the browser window.
- When making an Internet purchase, before entering any personal or payment card information, ensure that the merchant site is secure by noting the web address (URL) says https://
- Change passwords and PINs periodically.