Account Switch Kit

• How do I switch from my current bank to Bank of the Pacific?

Security & Fraud Prevention

• What are the recommended browsers for a safe and secure online banking experience?
• What is Multifactor security and how do I set it up?

Mobile Pay

• Which devices support Samsung Pay^TM?
• Where do I download Samsung Pay^TM?
• What is Samsung Pay^TM?

Account to Account Transfer

• When does the transfer get deposited into the recipient’s account?
• How do I complete an account to account transfer?
• What should I do if I don’t see the account to account transfer option in the Transaction menu?

eStatements

• Can I request a paper statement?
• Will I be able to view my statements within online banking without enabling eStatements?
• I no longer want eStatements. How do I change back to paper statements?

Text Banking

• I have a new mobile phone number. Can I change or add my number online?
• Is there a password needed for text banking?
• How long does it take to get a text message?

Zelle®

• What if I get an error message when I try to enroll an email address or U.S. mobile phone number?
• How do I use Zelle^® QR code?
• When trying to enroll with Zelle^®, I received a message saying that I was already enrolled. Why?

Checking

• How can I waive the monthly service fee for my Pacific Rewards Checking account?
• How can I waive the monthly service fee for my Pacific Premier Checking account?
• How can I waive the monthly service fee for my Pacific Checking account?

Debit Card

• What are tips to consider when using my debit card?
• How do I ensure the security of my debit card?
• What is VISA® Account Updater?

Loans

Membership

Miscellaneous

Mobile Banking

• What if I need or want to cancel my mobile banking service?
• I lost my mobile device. Who should I notify?
• How do I update my mobile banking account preferences?

Online Banking

• How do I configure my accounts for text banking?
• Who do I call if I need assistance?
• Why does my contact information appear partially blocked?

Phone Banking

Savings

• How do I know I’m eligible for an HSA?
• What are the fees associated with an HSA?