RE Loan Closer
Department: Residential Mortgage
Reports to: Carol Warfield/Rita Nelson
FLSA Status: Non-Exempt
Grade: The grade of the position for each branch is determined by branch size and employee skills/experience. Contact the Human Resources Director
Statement of Hire:
At the Bank of the Pacific, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.
A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.
Responsible for providing administrative support for all mortgage loan closing activities. Reviews closing documents and reports, schedules closing appointments with title companies, and assists customers with questions. Performs final preparation and audit of all documents needed for closing. Provides support to Mortgage Operations personnel and distributes loan files to related departments within the Bank. Reviews closed files and forwards documents to shipping and funding personnel.
1. Assumes responsibility for providing effective administrative support for mortgage loan closings.
a. Prepares appropriate documents for customers in accordance with loan type programs. Calculates closing figures.
b. Reviews all closing documents for completeness and accuracy including title reports and lock confirmations.
c. Schedules closing appointments with title companies.
d. Ensures compliance with underwriting conditions.
e. Underscores loans for disbursement after recording.
f. Obtains and signs off closing conditions.
2. Assumes responsibility for establishing and maintaining effective and professional business relationships with customers.
a. Addresses customers' requests and questions promptly and courteously.
b. Informs customers of Bank loan policies and closing procedures.
c. Researches and retrieves information from closed loans.
d. Maintains the Bank's professional reputation.
3. Assumes responsibility for establishing and maintaining effective coordination and communication with Bank personnel and with management.
a. Answers questions and assists Mortgage Loan personnel with questions that may arise before, during, and after loan closings.
b. Distributes loan information including points paid, FHA servicing, funding, and shipping data to appropriate departments.
c. Assists area personnel as needed.
d. Attends meetings as required.
e. Keeps management informed of area activities and of any significant problems.
4. Assumes responsibility for related duties as required or assigned.
a. Ensures that work area is clean, secure, and well maintained.
b. Performs related clerical functions as necessary.
c. Keeps informed regarding policy and procedure changes.
d. Actively and professionally cross sells Bank services.
All employees are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each employee is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All employees shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Employees must participate in required training on pertinent compliance laws and regulations as required by the Bank of the Pacific.
All employees will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.
Education / Experience:
a) High School diploma or equivalent
b) 1 to 2 years experience in loan processing
c) Understanding of the bank policies and procedures
d) Service-Plus Certified
Skills / Knowledge / Abilities:
a) Understanding of mortgage loan processing functions including FHA, VA, and conventional
b) Knowledge of mortgage related requirements and procedures
c) Good verbal and public relations skills
d) Strong typing abilities
e) Good basic math skills
f) Able to use related computer applications
g) Good organizational, analytical and communication skills
Working Conditions / Environment / Potential Hazards:
· Must be able to work in a fast paced working environment
· May be necessary to work extended hours
· Periodic travel required
· Able to sit or stand for an extended period of time
· Able to lift up to 25 lbs.
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