If you miss the alert call, our alert system will leave a message to voice mail. If you believe you did not receive a phone call, please check your message mailbox in the Messages menu under Services to confirm receipt. If there is not an alert in the secure mailbox, confirm that the alert is enabled. If you still believe you did not receive an alert, please contact us at (888) 855-8276 ext. 1851 or (360) 537-4090.
Note: email and phone alerts are a convenience and should not be used to manage critical account details or appointments, as they are not 100% reliable delivery channels. If triggered, secure messages within the online banking system are very reliable, as they are sent within the online banking system.