FAQs

In order to confirm your identity and register your computer we need to send you a secure access code. You can choose a phone number to receive the code by voice or text. After entering the secure access code, you can activate your computer for later use or only allow one-time access if you are using a public computer. If you elect to activate your computer for later use, in the future you will login by entering your login ID and password.

Please contact your local branch to have your contact information updated.

The most likely explanations for having to register your browser multiple times are:

• you are logging in from separate browsers or separate computers.
• cookies are being automatically deleted each time you close your browser.
• your browser is not set to store cookies from the web address of our online banking server. Add our online banking web address to your favorites.

If you’re still experiencing issues, call the Customer Care Center at (833) 367-2687.

Yes, you can change the default display name for any account by navigating to the preferences menu. Click or tap on your account name and use the pencil to add or edit the account description. Your chosen nickname will be used instead of the default name or account number throughout the online banking system.

Yes, you can use the account grouping feature to categorize accounts. To create a new account group, click or tap an account card and drag it to the new group icon (the green icon appears on screen in the lower-right corner while a card is being moved). If you’re using a mouse, click an account card, hold the mouse button, drag the card to a new location and release. You can easily rename a group by clicking the pencil icon and editing the name.

At the bottom of the account history page you can see the number of transactions available for the selected account. We typically maintain two years of history.

The default amount of history displayed for a selected account is 100. Use the arrow to advance the page to the next 100 transactions or use filters to query using searchable criteria.

Contact Consumer Services at 1 (360) 537-4090 to set up one-step update within Quicken to easily update your transactions.

The check icon next to some transactions indicates that there is an image stored for that transaction, a check image for example. Just click on the check icon for the specific transaction image you want to view and the system will retrieve the image and display it in a pop-up window. You should configure your pop-up blocker to accept pop-ups from our site to use this feature. You may also view and print images within eStatements.

The online activity page contains all transactions initiated via online banking including single transactions, recurring transfers and mobile deposits, but does not include transactions made via other means, such as ATM or debit/credit card transactions. This page also shows the status of each online banking transaction as it moves from a drafted status to approved, then processed as well as authorized or cancelled.

In contrast, the account history page is a record of processed and cleared transactions against your account from all sources, not just online banking. Additionally, account history does not include transactions that have been drafted/approved/cancelled via online banking, but only those that have already cleared or will clear your account the next processing day.

A drafted transaction is one that has been created and saved for later approval. A drafted transaction has not been transmitted to us for processing, just as a drafted email has not been sent to the intended recipient. This allows you to schedule and draft payments that you, or someone in your household or company, can later approve.

A tracking ID is a unique identifier of each transaction on our system and provides you a way to easily reference a transaction and communicate with our support staff. Please use tracking IDs in any communication to us.

You may contact your local branch for assistance, or call the Customer Care Center at (833) 367-2687. You can also send a secure message through online banking.

Internal transfers are real time and funds are available immediately. Transfers completed prior to 6 p.m. (PST) will be posted to the account during our nightly processing.

If you create a future-dated transfer, the transfer will be processed the morning of the effective transfer date.

Your funds transfer activity is available in the Online Activity Center menu. Any drafted, approved, cancelled or processed funds transfers will be displayed. Each transaction has a unique tracking ID for easy identification.

Yes. Go to funds transfer and pick the “from account” you want to withdraw the funds from for your payment, then choose the “to account” that you want your payment to be credited.

Yes. You can make a principal only payment by selecting principal only versus regular payment. This option is available when you make a funds transfer.

No, unfortunately we are not able to accept credit card payments through online banking at this time. You may use MyCardStatement.com to view credit card transactions and make payments.

No. Recurring transactions may only be created or cancelled. You can also cancel individual occurrences of the transaction in the Online Activity menu under Accounts.

You can login and select Messages from the left hand navigation.

Yes, the transport of your message is encrypted and is never sent through public, unsecured communication channels like email communication.

Yes, you can see all messages and responses until they are deleted or they expire.

Each message is kept for a specified number of days, unless you choose to set a specific message to never expire.

No, the online change of address request is only a request. Your branch of account may contact you to confirm your change of address.

Yes. A change of address request affects the account profile, statement, debit card and other mail and correspondence related to the account.

A stop payment request is an order by the writer of a check that the payment should not be honored. This may be related to failure by a merchant to provide services, or due to potential fraud-related activity on the account.

No. An online request to stop payment on a check does not guarantee that the check will be stopped, as the item may have already been processed and posted to your account. Stop payments are good for six months and must be renewed by submitting a new request if a stop is still needed.

Within online and mobile banking, you can set up the following types of alerts:

• Date alerts—set a reminder for a special date, meeting or appointment.
• History alerts—receive an alert when transactions or checks post to your account.
• Insufficient funds alert—set up an alert to notify you when your account balance is non-sufficient.
• Transaction alerts—receive an alert when a funds transfer, stop payment, wire or ACH payment is drafted, authorized, processed, cancelled, or has failed.
• Security alert—while some security alerts are required, many are configurable. There are additional security alerts for businesses to help protect against unauthorized usage, including when a recipient or user is created or modified.

To enable or disable an alert in Online or Mobile Banking:

1. Select Alerts under the Settings menu option.
2. Use the New Alert drop down to select the type of alert.
3. Select each field to define the alert. For security alerts, access the list of alerts by expanding the Security Alerts drop down and select each button to enable or disable the alert.

Note: some alerts are grayed out and cannot be disabled.

When setting up an alert, you can select a delivery method by eMail, Phone, Text Message or Secure Message only (online/mobile message box). You may edit the alerts and delivery at any time by selecting Edit. The delivery preferences for Security Alerts must be updated under Security Alerts/Edit Delivery Preferences. Any changes to Security Alert delivery will prompt an alert to user that the preferences have been changed.

Transaction Alerts and Security Alerts are real time. Date, Account, and History alerts are received after processing at approximately 5:30 am or if applicable, uncheck ’Call Immediately’, to set a time you prefer. For Additional information select the Help Menu in Online & Mobile Banking.

If you miss the alert call, our alert system will leave a message to voice mail. If you believe you did not receive a phone call, please check your message mailbox in the Messages menu under Services to confirm receipt. If there is not an alert in the secure mailbox, confirm that the alert is enabled. If you still believe you did not receive an alert, please contact us at (888) 855-8276 ext. 1851 or (360) 537-4090.

Note: email and phone alerts are a convenience and should not be used to manage critical account details or appointments, as they are not 100% reliable delivery channels. If triggered, secure messages within the online banking system are very reliable, as they are sent within the online banking system.

If you believe you did not receive an alert email, please check your message mailbox in the Messages menu under Services to confirm receipt. If you received your secure message, but not your email, check your junk email folder first. If your alert is delivered as junk mail, configure your junk mail settings to allow email from our email address.

If there is not an alert in your online secure mailbox, it was not sent. Confirm that the alert is enabled. If you still believe you did not receive an alert, please contact us at (888) 855-8276 ext. 1851 or (360) 537-4090.

Note: email and phone alerts are a convenience and should not be used to manage critical account details or appointments, as they are not 100% reliable delivery channels. If triggered, secure messages within the online banking system are very reliable, as they are sent within the online banking system.

Yes, you can edit an alert and uncheck the “enable this alert” checkbox to render the alert inactive.

Once you enable eStatements within online banking, you will have access to electronic statements on all checking and savings accounts which you currently have access to view through online banking.

Please contact your branch of account to request an account be added to online banking, or send a secure message through online banking to make the request.

Your accounts may have been combined for mailing purposes. Select your primary checking account to see if your other accounts are included in this statement.

Yes. Your branch of account can separate your statements if that is your preference. Please make your request by contacting your branch of account either in person or by phone.

No, once eStatements is enabled your account statements will no longer be printed and mailed to you.

Your email address can be updated within online banking under Services – Address Change.

If your monthly statement notification is returned “undeliverable” to us, we will attempt to contact you to update your email address. If we cannot obtain a new email address, we will disable eStatements and mail you paper statements.

You may withdraw your consent to receive eStatements at any time by one of the following methods:

• Contact your branch of account.
• Send written notification to PO Box 1826, Aberdeen, WA 98520.
• email eStatements@BankofthePacific.com.
• Send a secure message through online banking.

Please allow ten business days for processing your request.

Unfortunately, no. By opting out of electronic statements, you will not have the ability to view past statements through online banking. You will receive a paper statement mailed to you each month via mail.

Yes. You may request a paper copy of any account statement by contacting your branch of account either in person or by phone.

Our text banking service is secure. You can use the service only after logging into online banking and enrolling in text banking. Text messages will never include confidential information about you or your accounts and will never contain full account numbers.

We won’t charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you aren’t sure what fees apply when sending and receiving text messages.

Yes it will, as long as you have text messaging enabled with your mobile carrier and use a carrier that the service supports. It is not required that you have a smart phone to use Text Banking. Please check with your mobile carrier if you are unsure.

Our Text Banking service works on all major mobile providers in the US including:

• AT&T
• Verizon
• T-Mobile
• Sprint
• ACG (C-Spire, Carolina West, Ntelos, Cellcom)
• ClearSky
• U.S. Cellular
• Google Voice
• Interop

Follow these steps to enable your accounts:

1. Login to online/mobile banking.
2. Click or tap Settings > Text Enrollment to enable your phone for text banking.
3. Add your phone number and click or tap “Agree to Terms.”
4. You will be prompted to visit Account Preferences to select and nickname your text banking accounts for short message service (SMS).

In Account Preferences under Settings, click or tap on the account name, select “SMS/Text,” toggle enrollment to “On” and use the pencil icon to set a short nickname to use when sending a command.

You can text “STOP” to 226563 on your activated mobile device. Your device will no longer receive any text messages from text banking. You can add a new phone at any time.

You’ll receive a text message response within a minute. Exact timing will depend on your mobile service carrier.

No, you don’t need a password to access your account information via text message.

Yes. You will need to login to online/mobile banking and click or tap Settings > Text Enrollment and edit your SMS text number, then click or tap save.

You can use these commands for text banking:

• LIST = receive a list of available commands.
• BAL = receive account balance(s).
• HIST = receive account history.
• XFER = transfer funds between accounts.
• HELP = receive help on text banking and list of commands.
• STOP = disable text banking for your device.

No, the commands are not case sensitive.

You need to send commands to 226563. This number will only work if you enable your account for text banking. Add this number to your phone contacts for ease of use.

Account to account transfer is a feature of online banking and is available to consumer customers. It allows an online customer to complete a funds transfer to another Bank of the Pacific online customer by entering their email address and last four digits of their account number.

Consumer online banking users will automatically have the feature available within online banking.

Yes, you can use account to account transfer to send money to another Bank of the Pacific online banking customers at no charge.

You can use Account to Account Transfer if you have a Bank of the Pacific checking or savings account, are enrolled in consumer online banking, and need to transfer money to another Bank of the Pacific account holder that is also enrolled in online banking.

If you do not see account to account transfer in the Transaction menu, please contact the Consumer Services Department at 1 (360) 537-4090, or email ConsumerServices@BankofthePacific.com.

You can complete an account to account transfer in three easy steps:

1. Login to online banking and select account to account transfer in the Transactions menu.
2. Select “Make a single transfer to another Bank of the Pacific Online account holder” and click or tap continue.
3. Choose the from account, amount, description, and enter the recipient’s email address and last four digits of their account number, then click or tap continue.

The transfer happens in real time and will be available to the recipient immediately.

Zelle^® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes¹. With just an email address or U.S. mobile phone number, you can send money to people you trust².

It’s easy! Zelle^® is already available within the Bank of the Pacific mobile banking app and online banking. Check our app or sign-in online and follow a few simple steps to enroll.

When you enroll with Zelle^® through the Bank of the Pacific app, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle^® (no sensitive account details are shared – those stay with Bank of the Pacific). When someone sends money to your enrolled email address or U.S. mobile number, Zelle^® looks up the email address or mobile number in its “directory” and notifies Bank of the Pacific of the incoming payment. Bank of the Pacific then directs the payment into your bank account, all while keeping your sensitive account details private.

You must have a checking account to use Zelle^®. You can send money to friends, family and others you trust². They must have an account to use Zelle^®, and the recipient’s bank must by a Zelle^® participating institution.

The Service is intended to send money to friends, family and others you trust. You should not use the service to send money to recipients with who you are not familiar or do not trust.

Zelle^® lets you send, request, or receive money from another individual. Log into Bank of the Pacific’s online banking or mobile app and select “Send Money with Zelle^®,” and you’re ready to get started. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, review and accept terms and conditions, and you’re ready to start sending and receiving with Zelle^®.

To send money using Zelle^®, simply add a trusted recipient’s email address or U.S. mobile phone number or select someone from your list of recipients that you have previously sent money to, add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes¹.

To request money using Zelle^®, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”³.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®.

If you have already enrolled with Zelle^®, you do not need to take any further action. The money will move directly into your bank account, typically within minutes¹.

If you have not yet enrolled with Zelle^®, follow these steps:

1. 1. Click on the link provided in the payment notification you received via email or text message.
   2. Select Bank of the Pacific.
   3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification—you should enroll with Zelle^® using that email address or U.S. mobile number to ensure you receive your money.

Zelle^® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor².

Since money is sent directly from your bank account to another person’s bank account within minutes¹, Zelle^® should only be used to send money to friends, family or others you trust.

Bank of the Pacific does not charge any fees to use Zelle^®4.

In order to use Zelle^® internationally, the sender and recipient’s bank accounts must be based in the U.S.

If your recipient has not yet enrolled with Zelle^®, the payment will remain pending and will not be sent. If the recipient does not enroll within fourteen days, the payment will expire.

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call our Customer Care Center at (833) 367-2687 to report the issue.

Money sent with Zelle^® is typically available to an enrolled recipient within minutes¹.

If you send money to someone who isn’t enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes¹.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Contact Zelle^®‘s support team at (888) 826-5459.

Yes! They will receive a notification via email or text message.

Keeping your money and information safe is a top priority at Bank of the Pacific. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought online), you should not use Zelle^®.

Neither Zelle^® nor Bank of the Pacific offer protection for any authorized payments made with Zelle^® – for example, if you do not receive an item you paid for.

Your email address or U.S. mobile phone number may already be enrolled with Zelle^® at another bank or credit union. Call our Customer Care Center at (888) 855-8276 and ask them to move your email address or U.S. mobile phone number to Bank of the Pacific so you can use it for Zelle^®.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your Bank of the Pacific account so you can start sending and receiving money with Zelle^®. Please call our Customer Care Center at (888) 855-8276, or email BankofthePacific@billsupport.com.

1. Follow the terminal prompts throughout the transaction.
2. Insert card with chip toward terminal. Do not remove until prompted.
3. Verify your transaction by signing or entering your PIN. Some transactions may not require either.
4. When the terminal says the transaction is complete, remove your card.

By setting up and using a mobile wallet, merchants do not gain access to your card information. Instead, they receive a token. In the case of a compromise, a new token can be provisioned rather than requiring a new card with a new number.

1. Locate and open your Wallet on your mobile phone.
2. Select “Add to Wallet.”
3. Select Debit or Credit card and then “Continue.”
4. Position your card in the frame to scan it or enter the card details manually.
5. Enter or verity your name and card number. Select “Next.” Enter or verify your expiration date and enter the 3-digit CVV code located on the back of your card.
6. Agree to the terms and select “Next.” Your card is now ready to use.

Bank of the Pacific debit cards include an automatically provided free benefit that helps ensure your recurring payments don’t lapse. Your card numbers and expiration dates are automatically updated with participating merchants when your card expires or a new card is issued. You may opt out at any time by call our Customer Care Center at (833) 367-2687.

When using your card, there are a few key items to keep in mind to ensure you’re fully protected. Please review and consider the following:

1. Unless absolutely required for a legitimate business purpose, avoid giving out your:
   • address, zip code and/or phone number.
   • date of birth and social security number.
   • card or account number.
   • card expiration date.
2. Your PIN is private, NEVER share it.
3. When using your card, cover it and your PIN, and watch for:
   • cell phone cameras, mirrors, or other tools used to view cards and PINs.
   • people watching your transactions.
   • cashiers taking your card out of sight – take it to the register yourself.
   • any unusual activity at ATMs – if you feel uncomfortable go to another machine.
4. Inspect any ATM for evidence of tampering before inserting your card, and when traveling use an ATM at a financial institution or a get cash advance on your debit card inside a financial institution.
5. Online, you should never respond to unsolicited emails that:
   • ask you to verify your card or account number.
   • link to websites – such sites can look legitimate but may collect data or put spyware on your computer.
6. Keep your virus protection up to date. Use spyware and malware detection. Update your computer frequently with recommended security patches.

Using your Debit Card in Foreign Countries

Leaving the U.S. or traveling to a place you haven’t visited before? Please notify us ahead of time by calling/visiting your local branch or calling our Customer Care Center at 1 (833) 367-2687. Those customers using our Online Banking service may login and submit a travel checklist form located under “Services.”

Keep Your Contact Information Updated

If we suspect fraudulent ATM or debit card use, we will call or text you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on your card. Please keep us informed of your correct phone number, mobile number, e-mail and mailing address.

Our bank staff will ask you to verify recent transaction activity on your card. We will NOT ask you for your card number, the CVV code on the back of your card, your account number or your social security number.

We’re here to help protect your account. You can help by being diligent in monitoring transaction activity on your account and by contacting us immediately at 1 (833) 367-2687 if you identify any fraudulent transactions.

Yes, your transactions are secure. The only card data stored on a user’s mobile device is the “token” the payment system passes when a payment is completed. This token represents a user’s card and helps ensure account security because it differs from the actual card number it represents.

Tokenization is the replacement of a card number, or primary account number (PAN), with a pseudo number called “token,” for use in digital payment transaction. Tokenization was introduced to provide an additional layer of defense against fraud by allowing the token to be stored and used in the merchant environment in place of a PAN.

Bank of the Pacific consumer debit and credit cards are eligible.

Mobile payment options offer a simple and convenient payment experience that doesn’t require searching through your wallet or purse. Additionally, they add a level of security to your payment information that physical cards don’t have. When you shop at a merchant, mobile payment options don’t send your actual credit or debit card number with your payment. Instead, they uses a virtual account number to represent your account information so your card details stay safe.

Android Pay^TM is a mobile wallet that can store your credit card and debit cards for convenience and security. When completing a transaction using Android Pay^TM, your credit or debit card numbers are not shared. Android Pay^TM sends a token to the merchant using Near Field Communication (NFC) to help make the mobile payments.

Android Pay^TM is preloaded on some Android devices. Other eligible phones can get Android Pay^TM by downloading it from the Google Play Store. If a user cannot find the app on in Google Play Store, it’s because their device is not compatible with Android Pay^TM.

The list of supported devices is updated frequently. See the list of currently supported devices.

Apple Pay^TM is a mobile wallet that can store your credit card and debit cards for convenience and security. When completing a transaction using Apple Pay^TM, your credit or debit card numbers are not shared. Apple Pay^TMsends a token to the merchant using Near Field Communication (NFC) to help make the mobile payments.

Apple Pay^TM is preloaded on most Apple devices and in the Apple Store.

You can use Apple Pay^TM with iPhone and iPad models that utilize Face ID and Touch ID (with the exception of iPhone 5s), and Apple Watch Series 1 and later.

Apple Pay^TM is easy to use in stores and online at more than 1 million locations. See the complete list of Apple Pay merchants.

Yes. You can use Find My iPhone to quickly put your device in Lost Mode. You can also login to your iCloud account and disable the ability to make payments from credit and debit cards.

Samsung Pay^TM is a secure and easy-to-use mobile payment service which is designed to make purchases nearly everywhere. It enables the use of both cards from participating banks and card networks, including private label credit cards by Near Field Communication (NFC) to help make mobile payments more accessible to both merchants and consumers.

Note: Marshmallow software update is required to download Samsung Pay^TM on all devices. A Samsung account and a registered payment card from a participating bank are required to make a payment.

Samsung Pay^TM is preloaded on some Samsung devices. Other eligible phones can get Samsung Pay^TM by downloading it from the Google Play Store. If a user cannot find the app on in Google Play Store, it’s because their device is not compatible with Samsung Pay^TM.

The list of supported devices is updated frequently. See the list of currently supported devices.

Yes, you may change your password at any time in the Security menu under Preferences. You may also click or tap “Forgot Password” during your login process and pick a phone number for voice or text delivery of a secure access code from a registered browser. As soon as you receive your secure passcode, enter the code then follow the steps to set a new password.

It’s a good practice to change your password periodically. You may change your login ID or Password at any time in Security Preferences under Settings. If you suspect or believe your login ID and/or password have been compromised, contact the Consumer Services Department at (360) 537-4090.

Incorporate best practices including, but not limited to:

• Never sharing login IDs (user IDs), passwords or PIN numbers.
• Not using your login or password for your financial institution on any other website or software.
• Using strong complex passwords (include a mix of uppercase letters, lowercase letters, numbers, special characters and phrases).
• Not writing down your login ID or passwords. If you do, store the information in a secure place.
• Never accessing your financial institution’s online banking from a public computer at a hotel, library, restaurant or other public wireless access point.
• Enabling transaction and security alerts through online banking.
• Not providing personal or financial information over unsecure websites or networks.
• Utilizing firewalls and/or anti-virus software, which can protect your computer.
• Ensuring your anti-virus software and operating system patches are kept up to date.
• Never clicking on a link in a suspicious email. Instead, confirm the web address on your own, and then type it directly into you browser.
• Use caution opening attachments, which can contain malicious software. Avoid opening attachments you are not expecting or from someone you do not know.

Phishing is an attempt to criminally and fraudulently acquire sensitive information, such as user names, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication, like an e-mail or an instant message.

The listing of your secure delivery contacts is masked, or partially blocked, when presented online. This is done to prevent possible “over-the-shoulder” viewing of your personal information.

Bank of the Pacific takes your security seriously. We take precautionary steps to ensure your security when using our Online Banking system. Regulatory guidance requires multiple levels of authentication for bank customers using Online Banking (Login ID and Password alone are not sufficient). This multifactor security requirement will help prevent an unauthorized person from accessing your accounts. With this enhanced security method, you will be asked to activate or register the computer(s) that you use to login to online banking.

In order to confirm your identity and register your computer we need to send you a secure access code. You can choose a phone number to receive the code by voice or by text. After entering the secure access code you can activate your computer for later use or only allow one-time access if you are using a public computer. If you elect to activate your computer for later use, you will login to Online Banking by entering your login ID and password only in the future.

Obtaining a temporary secure access code satisfies the security requirements of a user both “knowing” and “having” the data elements necessary for authorized access to Online Banking. We send the code immediately. If you do not receive it within two minutes, please request another code. Please keep in mind that secure access codes need to be entered in a timely fashion and are only valid for 20 minutes.

Secure Access Code Delivery

• Secure access codes are never left on voice mail.
• Secure access code length is determined by the financial institution.
• Secure access codes are only used in combination with the requesting customer’s login ID and password.
• Unused secure access codes expire after 20 minutes.
• Used secure access codes immediately expire and cannot be reused.
• If the user believes a secure access code request is fraudulent, they are presented with the option to immediately disable their online account access.

Bank of the Pacific’s online banking platform is supported by the following browsers, which you may download via these links:

• Chrome 
• Firefox
• Microsoft Edge
• Safari

Keeping your browser updated is the best way to have a more secure online banking experience. You’ll also have peace of mind knowing you’re doing your part to keep your financial information safe. As online fraud continues to evolve, browsers have to become more secure with each release to help ensure your safety. No matter what browser you use, make sure you have the latest version installed. It is also very important to ensure your operating system (OS) is up-to-date. Make sure the operating system you are using is currently supported. If it is not a supported operating system, we recommend you purchase and install a new, supported OS.