If you believe you did not receive an alert email, please check your message mailbox in the Messages menu under Services to confirm receipt. If you received your secure message, but not your email, check your junk email folder first. If your alert is delivered as junk mail, configure your junk mail settings to allow email from our email address.
If there is not an alert in your online secure mailbox, it was not sent. Confirm that the alert is enabled. If you still believe you did not receive an alert, please contact us at (888) 855-8276 ext. 1851 or (360) 537-4090.
Note: email and phone alerts are a convenience and should not be used to manage critical account details or appointments, as they are not 100% reliable delivery channels. If triggered, secure messages within the online banking system are very reliable, as they are sent within the online banking system.