If your recipient has not yet enrolled with Zelle®, the payment will remain pending and will not be sent. If the recipient does not enroll within fourteen days, the payment will expire.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call our Customer Care Center at (833) 367-2687 to report the issue.