I have signed in once successfully and registered my browser. I have selected “activate this computer for later use,” but each time I log in, it makes me go through the browser registration process involving a secure access code. Why?

The most likely explanations for having to register your browser multiple times are:

• you are logging in from separate browsers or separate computers.
• cookies are being automatically deleted each time you close your browser.
• your browser is not set to store cookies from the web address of our online banking server. Add our online banking web address to your favorites.

If you’re still experiencing issues, call the Customer Care Center at (833) 367-2687.