Using your Debit Card in Foreign Countries
Leaving the U.S. or traveling to a place you haven’t visited before? Please notify us ahead of time by calling/visiting your local branch or calling our Customer Care Center at 1 (833) 367-2687. Those customers using our Online Banking service may login and submit a travel checklist form located under “Services.”
Keep Your Contact Information Updated
If we suspect fraudulent ATM or debit card use, we will call or text you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on your card. Please keep us informed of your correct phone number, mobile number, e-mail and mailing address.
Our bank staff will ask you to verify recent transaction activity on your card. We will NOT ask you for your card number, the CVV code on the back of your card, your account number or your social security number.
We’re here to help protect your account. You can help by being diligent in monitoring transaction activity on your account and by contacting us immediately at 1 (833) 367-2687 if you identify any fraudulent transactions.