Now We Can Chat!

Here are a few things you might like to know about our new Chat feature:

Q: What does a “chat bubble” look like?

A: If chat is available on the page you are visiting, a “chat bubble” like this will appear:

Q: Is Chat available on every page of the website?

A: At this time, only select pages of our website will offer the Chat feature. As response capacity increases, Chat will be added to additional pages. If Chat is available on the page you are visiting, a Chat bubble will appear.

Q: I’ve seen a Chat bubble appear on a particular page in the past but now it doesn’t show. Why?

A: A Chat Bubble will not appear on a web page for several reasons:

• The page is not setup for Chat engagement.
• Page visit is made outside of Chat hours.
• The page is setup for Chat but the Customer Service operator is either working with another customer or is otherwise unavailable.  The Chat bubble will appear when the Customer Service operator becomes available.

Q: Who will answer my Chat request?

A: Bank of the Pacific has specially trained Customer Service operators scheduled to respond to Chat requests. These Customer Service operators are located in various offices around the state of Washington and Oregon.

Q: Can the Customer Service operator see my screen?

A: Either you or the Customer Service operator may request “Co-Browsing”. The customer must authorize co-browsing which only allows the Customer Service operator the ability to see your screen and use their cursor as a pointer. The Customer Service operator does not have the ability to click on any links or fill in any forms on behalf of the Customer.

Q: Can I see the Customer Service operator via Video Chat?

A: Video Chat is a planned future enhancement. The Customer Service operator may invite a Customer to Video Chat if this feature is available and the customer has a camera on their device.